Return & Refund Policy

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, undamaged, and kept in its original condition with the original packaging and accessories.

Items that have been used, altered, damaged due to misuse, returned without prior approval, or returned after the return window has expired may not qualify for a refund.

How to Request a Return

To request a return, please contact kefu@sxcbec.com and provide your order number, the item you would like to return, the reason for the return, and photos or videos where relevant.

Return Address

Please do not send returns to our business registration address.

After your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return Shipping Cost

For preference-based returns, such as ordering the wrong item, changing your mind, or no longer wanting the product, customers are responsible for return shipping costs.

If the item arrives damaged, defective, incorrect, or materially different from the product description, please contact us with photos or videos. We will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The exact time for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Situations

We may be unable to accept returns for items that have been used, altered, damaged due to misuse, returned without approval, or returned after the 30-day return window has expired.