FAQ

How can I contact customer support?

You can contact our customer support team at kefu@sxcbec.com. If your message is related to an order, please include your order number and the email address used at checkout.

Who operates this website?

gveliique.com is operated by Taiyuan Wangxuan Trading Co., Ltd.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment has been confirmed.

How long does delivery take?

Estimated delivery time is 10–15 business days after dispatch. Delivery may vary depending on the destination, customs clearance, weather conditions, carrier delays, peak seasons, or other factors outside our direct control.

How much does shipping cost?

Standard Shipping is $4.60 for orders from $0.00 to $39.00. Free Standard Shipping is available for orders of $39.00 or more. Express Shipping is available for $7.99.

Will I receive tracking information?

Yes. After your order has been shipped, we will send you a shipping confirmation email with tracking information, if available.

Can I return my order?

Eligible products may be returned within 30 calendar days after delivery. Returned items must be unused, unworn, undamaged, and kept in their original condition with the original packaging.

How do I request a return?

Please contact kefu@sxcbec.com with your order number, the item you would like to return, the reason for the return, and photos or videos if the item is damaged, defective, incorrect, or materially different from the product description.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.